Your shipping cost for purchased Benjamin Scott luxury skincare products will vary depending on what you purchase and where it needs to be delivered.
Cost of shipping will be calculated and displayed to the customer during the checkout process.
We price the delivery based on the size and weight of the order. Typically, larger item(s) will increase the delivery fee.
International deliveries may take up to two weeks for most packages. This time may vary depending on the customers’ local postage services.
The majority of our Australian deliveries are made by local post with an estimated delivery time of between 2 to 5 business days for metropolitan areas. From time to time we may use an alternate delivery means based on the location and or the size of the order. Our couriers deliver week days only.
This offer is subject to the following terms and conditions and only available if offered at checkout.
Express shipping is available only in certain areas and for certain orders, your order eligibility will be confirmed at checkout.
We will endeavour to meet stated time frames for delivery. Please be aware during busy periods, our shipping service providers may suffer delays beyond our control.
Time frames only apply to business days.
Wholesale orders and shipping
Wholesale orders will only be sent in plain packaging. Our branded packaging is available for wholesale orders when organised prior to the purchase of goods via email or phone orders.
Bulky items are typically any item over 20kg in weight or has a large cubic volume. These item(s) will be marked as a bulky item.
At checkout, you will be notified of shipping costs. These are calculated in accordance with our courier freight charges. Bulky items are those with either a high weight or a large cubic volume.
Some islands of Australia and remote areas may be exempt from bulky item deliveries. We will notify you if we are unable to deliver such items due to delivery restrictions.
Reasons for order delays
The following may have an impact on delivery time:
- Incorrect address has been entered against the order.
- Public Holidays.
- Extreme Weather Events.
- Incorrect Credit Card information was entered against the order.
Please double check all details when you place your order. You will only be charged once your details have been validated by our payment gateway.
Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination. Sometimes we will require personal detail verification before dispatching orders to protect the card holder, and this may delay shipping.
Tracking an order
Once you have been sent a tracking number (if available), you can track your parcel by clicking here. Please allow a minimum of 12 hours after receipt of your order tracking email or SMS before attempting to track your order using the tracking number.
Once your order is dispatched you’ll receive an email or SMS from us containing your tracking information. If you do not receive this email or SMS and would like to obtain your tracking information, please contact us via email at: firstname.lastname@example.org
Authority To Leave (ATL)
If the option is provided for Authority To Leave and by selecting and or agreeing to Authority To Leave the the parcel during checkout you will be authorising us to arrange for your parcel to be delivered to and left at your nominated shipping address without requiring you to sign for delivery. In doing so, please note that the only confirmation of delivery that will be available and accepted to prove receipt will be obtained from the delivery driver.
If you do not receive any items delivered via ATL delivery, they will not be replaced or refunded unless otherwise required by law.